At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.

💻 THE ROLE
We are looking for a #TechTalent to perform duties as a Teams and Skype Support Engineer.

From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
 

🙂 WHAT YOU'LL DO

• Responsible for the customer support experience
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group/engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration & engagement outside of CE&S (Product Engineering teams/Services/Support/Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.

💡 WHAT WE'RE LOOKING FOR

Required/Minimum Qualifications 

• Knowledge and demonstrated technical proficiency in Microsoft Teams.
• Support experience investigating complex Microsoft 365 issues relating to performance, administration, site configuration and customization.
• General understanding of Microsoft 365 administration principles.
• Knowledge of Microsoft security compliance and identity fundamentals.
• Network and/or VoIP experience with underlying technologies such as Routing & Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and WAN protocols and technologies is ideal.
• Full Professional Proficiency of English. Fluency in other European languages like German or French is an advantage.

⭐ WHAT WE CAN OFFER YOU

Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.

Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.

Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.

Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.

Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com with the subject “TSSE_JS_PL.”.

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