At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.


💻 THE ROLE
We are looking for a #TechTalent to perform duties as an Azure Active Directory/SCCM Support Engineer.

You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. 


🙂 WHAT YOU'LL DO

• Responsible for the customer support experience  
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group/engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration & engagement
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific 

💡 WHAT WE'RE LOOKING FOR

Technical Requirements

• Minimum of 6 years of experience in technical support, technical consulting, or information technology field
• English Language: confident in reading, writing and speaking. Fluency in German or French is a plus
• Experience in Azure Active Directory Administration and SCCM
• Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
• Understanding of TCP/IP, including CIDR, routing and DNS
• Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces
• Cloud knowledge
• Windows networking

Soft skills

• Demonstrated fast learning skills
• Strong collaborative and extensive cross-group coordination skills
• Proven customer service skills supporting external and/or internal customers in an enterprise environment
• Great phone presence and documentation abilities. Excellent executive communication and critical situations management skills
• Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides
• Ability to work in a high pace environment 

⭐ WHAT WE CAN OFFER YOU

Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.

Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.

Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.

Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.

Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com with the subject “SCCMSE_JS_PL.”.

Learn more about Axians