At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.

💻 THE ROLE
We are looking for a #TechTalent to perform duties as a Customer Success Account Operations Support Specialist, for a project in the technology sector.

Location: Portugal (Remote)

🙂 WHAT YOU'LL DO

• Work with the primary Customer Success Account Manager (CSAM) on account to help execute Projects and Program of work, coordinating customer deliveries with resource coordinators and other internal technical resources
• Support the primary CSAM in searching or replacing resources, as per appropriate according to the process. Tracks deliveries against agreed schedule and costs
• Produce reports against Customer Success Portfolios and contributes to executive level program reporting against key milestones and outcomes
• Review and manage service issues and blockers within customer organization, working closely with Incident Management around support reactive cases and technical teams
• Work closely with Product Group in managing and tracking Design Change Requests submissions and reporting
• Manage contract consumption and forecasting of remaining hours & credits, producing regular reports for the primary CSAM
• Monitor and inform primary CSAM and other stakeholders of overall contract KPIs (burn rate, bookings, delivery mix, backlog etc.) and insights to hit expected targets
• Provide proactive reporting on End-of-Life Products (e.g. monthly)
• Assist in running account specific technology events

💡 WHAT WE'RE LOOKING FOR

Required/Minimum Qualifications

• Fluent in English
• 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Reporting, project management and stakeholder management skills

Additional or Preferred Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
• 1+ year(s) relevant work experience within customer industry
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• ITIL Foundation certification or equivalent service management certification

⭐ WHAT WE CAN OFFER YOU

Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.

Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.

Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.

Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.

Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com with the subject "CSAO_JS_PL.”.

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