At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.

💻 THE ROLE
We are looking for a #TechTalent to perform duties as a Partner Technical Consultant, for a project in the technology sector.

Location: Lisbon, hybrid (2 times/week ideally)

🙂 WHAT YOU'LL DO

• Customer experience
  • Proactively reviews partner feedback (e.g., surveys) to identify and understand the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience.         
• Consultation
  • Uses business, technology, and industry strategies to define customer/partner requirements and constraints. Leads conversation with partner to identify the requirements of the business and/or scenario they are trying to solve
  • Guides partners in one-to-one consultation to provide solutions to the customer environment within primary or minor solution areas (e.g., architectural guidance, request for proposal assistance, deployment guidance). Identifies and recommends complimentary solution areas
  • Gathers partner feedback in real time to deliver to respective planning team based on the support the market needs
  • Identifies partner needs and recommends more complex or broader range of technical solutions (e.g., security assessments, privacy, data retention) or technical best practices through feature comparison, architecture design, proofs of concept, etc., and shares materials to help partners meet their business goals at a support-market level
• Operation Excellence
  • Records and updates labor in incident-management tool
  • Documents case status, logs a record of their labor and activities on valid solutions, and has timely engagement and follow up with partners
  • Records and updates technical and professional skills in a tracking tool
• Technical expertise
  • Proactively and continuously learns new technology in their respective solution area and builds knowledge in additional solution areas. Collaborates with other Partner Technical Consultants by sharing experiences, best practices, and product news. Attains proper accreditation needed to deliver different intellectual property. Participates in relevant technical communities
  • Develops and maintains knowledge in intellectual property (IP). Assists in the creation of IP content. Communicates areas that need refreshing or gaps in intellectual property. Leads the creation of IP so they can deliver in a similar manner and use the same resources. 
• Internal Collaboration
  •  Identifies collaboration opportunities and/or requirements of regional subsidiaries across solution areas. Collaborates with Service Account Managers to identify appropriate solutions for partners. 

💡 WHAT WE'RE LOOKING FOR

• Fluent in English language. Portuguese, Italian or Spanish are a plus
• Technical knowledge of product solutions related to Security, Cloud and Modern Work
• Experience collaborating with customers/partners and understanding business requirements

⭐ WHAT WE CAN OFFER YOU

Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.

Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.

Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.

Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.

Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com with the subject "PTC_JS_PL.”.

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