At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.

💻 THE ROLE

We are looking for a #TechTalent to perform duties as a Critsit Manager and integrate a Critical Situation Management & Escalation Team (CMET). 

The primary focus will be to manage Premier Customers’ & Partners’ Critical Situation incidents to ensure that any need of escalation is addressed. 

Location: Portugal (100% remote)


🙂 WHAT YOU'LL DO

• Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations;
• Expanding internal visibility of Premier Customers’ Critical Situations by managing complex, mission critical, or politically hot Premier customer situations;
• Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process;
• Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations;
• Pursuing proactive actions to help prevent future issues;
• Leading project and working group to improve process and tools;
• Establishing / Maintain Relationships;
• Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible;
• Actively participating on projects initiatives owned by CMET;
• Providing CritSit reporting to allow businesses to make better decisions. 

💡 WHAT WE'RE LOOKING FOR

• Fluent in English and Chinese/Mandarin (spoken and written);
• Service delivery experience would be preferred;
• Good understanding of Microsoft products and technologies;
• Computer/Technical skills. (Windows, Office, etc);
• Exceptional organizational skills to manage effective escalation within different departments;
• Problem solving skills;
• Ability to work non-standard hours, weekends and public holidays is required.

⭐ WHAT WE CAN OFFER YOU

Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.

Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.

Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.

Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.

Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com with the subject "CDM_MM_PL.”.

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