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Support Escalation Manager (Customer Advocate)
Lisboa, Lisbon Ā· Information TechnologyAt AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.
š» THE ROLE
We are looking for a #TechTalent to perform duties as a Support Escalation Manager.
Location: Portugal (100% remote)
š” WHAT WE'RE LOOKING FOR
ā WHAT WE CAN OFFER YOU
Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.
Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.
Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.
Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.
Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com with the subject "SEM.MM.PLā.
Learn more about Axians
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.
š» THE ROLE
We are looking for a #TechTalent to perform duties as a Support Escalation Manager.
Location: Portugal (100% remote)
š” WHAT WE'RE LOOKING FOR
- Passionate about resolving complex problems
- Passionate about Microsoft programs/products/services
- A service customer advocate at heart; ability to empathize
- Effective active listening
- Strong organizational skills and the ability to self-direct work to meet deadlines
- Confident with their own judgement of a situation and able to articulate the reasoning behind it
- Exceptional troubleshooting and problem-solving skills
- Ability research issues and documentation, leverage knowledge base, training and consultations to find solutions
- Knowledge and experience in the Microsoft programs/products/services such as Microsoft Partner program.
- Fluent English
ā WHAT WE CAN OFFER YOU
Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.
Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.
Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.
Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.
Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com with the subject "SEM.MM.PLā.
Learn more about Axians