At Axians, we value talent, not labels. 

We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. 

This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 


 💻 THE ROLE

We are looking for a #TechTalent to work as an Application Production Support (Linux) for a national project.


🙂 YOUR DAY TO DAY

• Managing Incidents, crisis calls, communications and ensure optimal resolution of incidents within SLAS in place;
• Monitoring the application status;
• Monitoring the infrastructure server resources;
• Replying and taking in charge the incoming phone calls or ITSM support/incident tickets;
• Tracking all the incoming requests on the ticketing system;
• Updating the progress of the execution of all tasks in the ticketing tools;
• Assessing the priority of the incoming requests involving the key people who might be helpful define it;
• Performing the analysis, planning all technical tasks required and executing them;
• Defining tactical solutions to resume processes as quick as possible;
• Contributing to find out the incident root cause;
• Engaging the proper escalation path for all situations;
• Adopting the global and departmental guidelines, IT best practices and IT Security recommendations;
• Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities;
• Acting as the first point of contact for all tasks/enquiry related to production;
• Managing the communication with internal end-users and external clients for the topics in-scope;
• Contributes to the definition of non-functional requirements that a new application must respect before going in production;
• Definition and implementation of projects to reduce support activity needed on critical systems.

                 
                                     
💡 WHAT WE'RE LOOKING FOR

• 5+ years of relevant experience in technical roles;
• Proven experience with RedHat Linux;
• Experience with Application Performance Monitor (Dynatrace is a plus);
• Proficient with Kubernetes, Cloud Managed Services (AWS, Azure or IBM Cloud) and Middleware (VIP, WAF, RDBMS, NoSQL, File Storage);
• Experience with Database / Oracle Exadata and ETL (using IBM DataStage);
• Experience in Continuous Delivery context;
• Fluency in English (written & spoken).

⭐ WHAT YOU CAN EXPECT FROM US

Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
 

Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.
 

Work Life Balance
By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.
 

Attractive, evolving compensation
When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support). 


Do you identify with this position?
If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com  with the subject “APSL/TP/DB”.

Learn more about Axians