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IT Support

Porto, Oporto · Information Technology
At Axians, we value talent, not labels. 
We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. 
This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 

 💻 THE ROLE
We are looking for a #TechTalent to work as an IT Support for a project in the IT sector.

🙂 YOUR DAY TO DAY
  • Manage and resolve service tickets, ensuring ownership throughout the incident lifecycle.
  • Install, configure, and troubleshoot desktops, laptops, peripherals, and network devices.
  • Provide on-site technical support, problem analysis, and guidance to end users.
  • Escalate critical issues and collaborate with senior resources for resolution.
  • Maintain accurate documentation of activities and technical details in the ticketing system.
  • Support account management, data backup/recovery, and compliance with internal policies.
  • React to outages, perform printer maintenance, and offer on-call support for remote locations.
  • Communicate technical concepts clearly to non-technical users.
💡 WHAT WE'RE LOOKING FOR
  • 1–3 years of experience in a technical support role
  • Relevant Degree/Diploma or equivalent
  • Knowledge of database technologies (an asset)
  • Strong knowledge of all endpoint operating systems (Windows, macOS, iOS)
  • Proficiency with common client-side productivity suites (Microsoft Office Suite, Office 365, Adobe Acrobat, Adobe Creative Suite)
  • Fluency in English
WHAT YOU CAN EXPECT FROM US

Opportunity to lead major projects
By leading projects for an international Axians customer, you can make your mark in the IT world.

Recognition as a professional and as a person
For Axians, the professionals who lead customer projects have a name and a face and are therefore recognized by the company.
 
Work Life Balance and premium benefits
Axians values the family life of its employees by giving 5 days beyond those legally provided after the birth of children. Later, they can attend technology courses with resource to scholarships.
 
Possibility to become a shareholder in the company
In addition to career progression, you can be a shareholder in the VINCI Energies Group, which owns Axians.
 
Stability and job security
Axians has 14,000 employees and revenues of around €3.3 billion. By leading major projects, you will join a solid and secure entity.
 
Fair compensation
You will have access to basic salary + benefits and can also benefit from performance bonuses, health insurance and free psychologist consultations.

Do you identify with this position?
If you think this position is right for you and you have the #TechTalent we are looking for, send us your resume, preferably in English, to recrutamento.axianspt@axians.com with subject “ITS/AS/MO”.

Learn more about Axians 

 

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