At Axians, we value talent, not labels. 

We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. 

This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 

 💻 THE ROLE

We are looking for a #TechTalent to work as a Infrastructure Engineer  for a international project in the insurance sector.

 

🙂 YOUR DAY TO DAY
 

• Act as the midpoint for support escalations, bridging the gap between frontline support and infrastructure engineering.
• Take ownership of escalated issues from the support team, ensuring thorough investigation and resolution.
• Perform root cause analysis and implement sustainable fixes.
• Create and maintain KBAs to document resolutions and promote knowledge sharing.
• Attend and contribute to problem management meetings and change advisory boards (CABs) to ensure infrastructure stability and governance.
• Cross-train internal teams and outsourced helpdesk/support teams on resolved issues to prevent recurrence and improve first-time resolution rates.

💡 WHAT WE'RE LOOKING FOR

• Proven experience in escalation management and issue resolution.
• Strong troubleshooting and problem-solving skills.
• Solid understanding of Windows Server/Desktop environments.
• Experience with cloud infrastructure (Azure, IaaS, PaaS).
• Experience with SQL-based databases.
• Familiarity with Office 365 administration and scripting (PowerShell).
• Comfortable working directly with users at all levels, including executives.
• Experience supporting and resolving issues on end-user devices.
• Ability to cross-train and communicate technical solutions to non-technical teams.
• Excellent documentation and communication skills.
• Fluency in English.

 

⭐ WHAT YOU CAN EXPECT FROM US

Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
 

Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.
 

Work Life Balance
By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.
 

Attractive, evolving compensation
When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support). 


Do you identify with this position?
If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com  with the subject “IE.CP.IS”.

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