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Customer Support (Hybrid)
Lisboa, Lisbon · Information TechnologyAt Axians, we value talent, not labels.
We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination.
This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.
💻 THE ROLE
We are looking for a #TechTalent to work as a Customer Support (Hybrid) for an international project.
🙂 YOUR DAY TO DAY
Opportunity to lead major projects
By leading projects for an international Axians customer, you can make your mark in the IT world.
Recognition as a professional and as a person
For Axians, the professionals who lead customer projects have a name and a face and are therefore recognized by the company.
Work Life Balance and premium benefits
Axians values the family life of its employees by giving 5 days beyond those legally provided after the birth of children. Later, they can attend technology courses with resource to scholarships.
Possibility to become a shareholder in the company
In addition to career progression, you can be a shareholder in the VINCI Energies Group, which owns Axians.
Stability and job security
Axians has 14,000 employees and revenues of around €3.3 billion. By leading major projects, you will join a solid and secure entity.
Fair compensation
You will have access to basic salary + benefits and can also benefit from performance bonuses, health insurance and free psychologist consultations.
Do you identify with this position?
If you think this position is right for you and you have the #TechTalent we are looking for, send us your resume, preferably in English, to recrutamento.axianspt@axians.com with subject “CSH/AS/DB”.
We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination.
This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.
💻 THE ROLE
We are looking for a #TechTalent to work as a Customer Support (Hybrid) for an international project.
🙂 YOUR DAY TO DAY
- Provide front line support and act as primary contact for the company’s clients
- Log all questions, incidents, problems and requests with accurate and complete information
- Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures
- Perform first level technical troubleshooting and problem solving
- Fulfil reporting, data extraction and application configuration requests
- Escalate requests and incidents to the next level of tier support based on established guidelines and procedures
- Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution
- Support internal project and development teams during new product releases roll out
- Drive continual improvement into monitoring/measurement/alerting practices and tools
- Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM
- Occasional Saturday for technical operations with customers on an alternating schedule
- Relevant academic background
- Previous experience in similar functions
- Analytic and problem-solving skills
- Experience with SQL (nice to have)
- Previous experience with ITIL and AS400
- Ability and willingness to acquire in depth knowledge on different technologies and products and Stock market
- Excellent communication skills both written and verbal
- Fluent in both French and English (near native level)
Opportunity to lead major projects
By leading projects for an international Axians customer, you can make your mark in the IT world.
Recognition as a professional and as a person
For Axians, the professionals who lead customer projects have a name and a face and are therefore recognized by the company.
Work Life Balance and premium benefits
Axians values the family life of its employees by giving 5 days beyond those legally provided after the birth of children. Later, they can attend technology courses with resource to scholarships.
Possibility to become a shareholder in the company
In addition to career progression, you can be a shareholder in the VINCI Energies Group, which owns Axians.
Stability and job security
Axians has 14,000 employees and revenues of around €3.3 billion. By leading major projects, you will join a solid and secure entity.
Fair compensation
You will have access to basic salary + benefits and can also benefit from performance bonuses, health insurance and free psychologist consultations.
Do you identify with this position?
If you think this position is right for you and you have the #TechTalent we are looking for, send us your resume, preferably in English, to recrutamento.axianspt@axians.com with subject “CSH/AS/DB”.