At Axians, we value talent, not labels. 

We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. 

This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 

 

 💻 THE ROLE 

We are looking for a #TechTalent to work as a Customer Suppport for a project in banking sector. 
 

🙂 WHAT YOU'LL DO 

• Provide front line support and act as primary contact for clients.
• Log all questions, incidents, problems and requests with accurate and complete information
• Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures
• Perform first level technical troubleshooting and problem solving.
• Fulfil reporting, data extraction and application configuration requests
• Escalate requests and incidents to the next level of tier support based on established guidelines and procedures
• Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution
• Support internal project and development teams during new product releases roll out
• Drive continual improvement into monitoring/measurement/alerting practices and tools.
• Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM. - Occasional Saturday for technical operations with customers on an alternating schedule

 

💡 WHAT WE'RE LOOKING FOR 

• Fluent in both French and English (near native level)
• Analytic and problem-solving skills
• Ability and willingness to acquire in depth knowledge on different technologies and products and Stock market
• Previous experience in similar functions (3 years minumum)
• SQL (nice to have) 
• ITIL best practices
• AS400
• Banking knowledge and Stock (nice to have)

 

⭐ WHAT YOU CAN EXPECT FROM US 

Stable professional career 

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career. 

Prospects for career advancement 

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve. 

Work Life Balance 

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area. 

Attractive, evolving compensation 

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and free psychology consultations. 

Do you identify with this position? 

If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English, to recrutamento.axianspt@axians.com  with the subject "CS/SA/TD”. 

Learn more about Axians