At Axians, we value talent, not labels. 
We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. 
This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 

 
💻 THE ROLE

We are looking for a #TechTalent to work as Senior helpdesk/systems support technician for the IT sector. 


🙂 YOUR DAY TO DAY

• Ensure all assigned requests are responded.
• Using personal/team knowledge and the customer’s engagement model they will ensure all reasonable attempts to process and close requests directly and as per SLA.
•  Escalate high profile issues to the Enterprise Architect team for appropriate handling and routing.
• Ensure knowledge transfer of multiple systems and processes by properly documenting all systems, architecture and credentials.
•  Recommend upgrades and changes to customer systems to ensure stability, security, and added functionality.
• Ensure customer portals are updated with systems documentation, RFC’s and backup logs, etc. as per schedule.
• Follow all other processes and quality standards as directed.

💡 WHAT WE'RE LOOKING FOR

• Post-Secondary degree or diploma.
• 4+ years of previous field engineer experience working in a technology/systems department directly supporting customers.
• Strong working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
• Hands-on experience with Microsoft Intune for device management and endpoint configuration.
• Experience managing identities and access using Microsoft Entra ID (Azure AD), including users, groups, roles, conditional access.
• Working knowledge of Microsoft Azure, including virtual machines, networking, and basic resource management.
• Solid sysadmin-level experience with Windows Server.
• Basic knowledge of SQL Server administration (basic configuration, maintenance, backups, troubleshooting).
• Demonstrated working knowledge of modern firewall technologies.
• Demonstrated ability to perform systems discoveries, and plan implementations.
• Fluency in English and Portuguese is required.

⭐ WHAT YOU CAN EXPECT FROM US

Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
 
Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.
 
Work Life Balance
By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.
 
Attractive, evolving compensation
When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Do you identify with this position?
If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English, to recrutamento.axianspt@axians.com  with the subject "SHD/CP/SM”.