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Cloud Application Production Support

  • Lisboa, Lisbon

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.
 
CLOUD APPLICATION PRODUCTION SUPPORT
What We Are Looking For
We are looking for a Cloud Application Production Support with strong troubleshooting capabilities with experience in production support environments, cloud technologies, automation tools, and infrastructure management. This professional will be responsible for ensuring the stability, availability, and continuous improvement of cloud-based applications and platforms, playing a key role in incident management, service monitoring, automation initiatives, and operational excellence.
 
What You Will Do on a Daily Basis

  • Provide production support for applications and platforms, ensuring service availability and performance.
  • Analyze system, middleware, and application logs to identify, troubleshoot, and resolve incidents.
  • Monitor services, produce operational reports, and contribute to continuous service improvement initiatives.
  • Develop and maintain automation solutions using tools such as Ansible and Terraform for provisioning, configuration, and deployments.
  • Collaborate with global teams, participate in knowledge transfer activities, and support disaster recovery and operational readiness exercises.
  • Create and maintain support documentation and knowledge articles.
  • Participate in a 24/7 support model, including on-call rotations, weekends, and public holidays when required.
 
Your Key Skills
  • Strong knowledge of Linux environments, command-line tools, and Shell Scripting.
  • Experience with cloud platforms such as AWS, Azure, IBM Cloud, or Google Cloud.
  • Hands-on experience with Infrastructure as Code and automation tools, including Ansible and Terraform.
  • Knowledge of containerization and orchestration technologies such as Docker and Kubernetes.
  • Proficiency in scripting languages such as Python and/or Bash.
  • Understanding of CI/CD concepts and tools.
  • Familiarity with ITIL practices and production support processes.
  • Strong analytical, troubleshooting, and problem-solving skills.
 
Your Main Qualifications 
  • Master's degree in Computer Science, Computer Engineering, or a related field.
  • Minimum of 5 years of experience in IT Operations, Production Support, or Software Engineering.
  • At least 2 years of hands-on experience with cloud environments.
  • At least 2 years of experience working with Ansible and Docker.
  • Professional experience supporting critical production environments.
  • Certifications in Kubernetes, Ansible, Terraform, or related technologies will be valued.
  • Advanced level of English (written and spoken).

 
What We Offer
Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
 
Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.
 
Work Life Balance
By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.
 
Attractive, evolving compensation
When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).
 
 
Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.
 
Join Axians
At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at recrutamento.axianspt@axians.com.